Customer Care Apprentice - Milton Keynes

About the role

Bellway is a FTSE 250 house builder, headquartered in Newcastle upon Tyne, which operates 20 trading divisions across England, Scotland and Wales. The company has grown from a family firm, established more than 75 years ago, into a respected national brand, selling over ten thousand homes a year. We have been running apprentice and graduate programmes since 2020, as part of our commitment to attract a diverse range of skilled Future Talent individuals, to contribute to the continued growth and success of our business in a wide range of roles.

Kickstart Your Career with Bellway – Customer Care Apprentice Opportunity

At Bellway, our people drive our success. We’re committed to creating an inclusive, supportive workplace where everyone can thrive. We offer flexibility and adjustments to help you succeed - just ask us how.

We’re excited to welcome the next cohort of our Apprenticeship Programme, starting 3rd September 2026. We are recruiting for Customer Care Apprentices in the Northern Home Counties – Milton Keynes.

Your Role

You’ll work in our Customer Care team and learn to:

• Respond to customer inquiries via phone, email, and on occasion, in-person meetings in a timely and professional manner
• Coordinate with construction teams and our third-party business partners to ensure any work in our customers’ homes is completed efficiently and professionally
• Maintain accurate records of customer interactions and issues in Bellway’s Customer Relationship Management system
• Actively encourage and gather customer feedback to identify areas for improvement.
• Liaise with colleagues across the business to find solutions to any obstacles and keep customers informed throughout the process
• Continuously seek opportunities to improve the customer experience and satisfaction.

Career Pathways

Upon completion of the programme, subject to business need and performance, you may have the opportunity to continue your future with Bellway, where Customer Care career paths may include:

• Customer Care Coordinator
• Senior Customer Care Coordinator
• Customer Care Manager
• Head of Customer Care

What You’ll Gain

• A nationally recognised Level 3 Customer Service qualification
• Transferable skills like leadership and communication
• Experience with a 5* housebuilder
• A strong professional network
• Insight into the housebuilding industry

Your Package

• Starting salary: £18,000. Increases will be awarded from 6 months in line with performance milestones.
• Annual bonus
• 25 days holiday + bank holidays (option to buy 5 more)
• Pension, life assurance, ShareSave scheme
• Cycle to work scheme
• Discounts via our benefits platform

What We’re Looking For 

• GCSE Maths & English at Grade 4/C, or above
• Willingness to travel and stay away from home occasionally
• Flexible and eager to learn
• Applicants must have the legal right to work in the UK, as this role is not eligible for visa sponsorship. You will therefore be asked to complete an eligibility check during the recruitment process.

Behaviours we value:

At Bellway, we have identified five competencies that we believe are essential to effective performance in our Company. These are:

• Great Communication
• Effective Collaboration
• Always Listening
• Taking Ownership
• Flexibility

Throughout the recruitment process, you will be assessed on how well you demonstrate these competencies.

How to Apply

1. Online Application – Complete the application form online to submit your details. This will then be screened against our five core competencies.
2. Careers Conversation – a short chat about your suitability
3. Final Interview – face-to-face with the hiring manager, either at a divisional office or on site

About the Apprenticeship

Qualification

• Level 3 Customer Service Specialist 

Training

Your apprenticeship will be delivered by SMART Training via monthly virtual classroom lessons/workshops and will include progress reviews and online 121 support from specialist tutors.

Duration

• 12 months + plus End Point Assessment

Why Join Our Apprenticeship Programme?

Our Apprenticeship Programmes are designed to attract and develop talented people who want to build a successful future in construction. You’ll gain real experience on live building sites, learn from experts in the field, and develop the skills needed to progress your career with us - all while earning and working towards a nationally recognised qualification.

This is a fantastic opportunity to begin a hands-on, rewarding career in the construction industry while gaining a recognised qualification.

Proud to Be Part of the 5% Club

We’re delighted to share that Bellway has recently been awarded Gold Member status by the 5% Club - a recognition of our strong commitment to delivering an outstanding apprenticeship experience.

The 5% Club is a nationwide movement of employers dedicated to creating high‑quality ‘earn and learn’ opportunities across the UK. By championing apprenticeships, we’re helping to grow future talent while supporting people to build rewarding careers.

We anticipate high volumes of applications, which may result in early closure of this role. We encourage you to apply as soon as possible to avoid disappointment.